Sunday, April 25, 2010

How Safety Agency Investigates Complaints

The National Highway Traffic Safety Administration (NHTSA) says it receives more than 30,000 complaints a year (a little more than 80 a day). 70% come in from the web. The NHTSA has legal authority to order a recall only when it can "demonstrate a safety related defect...In the last three years, it has issued 524 recalls involving 23.5 million vehicles."

http://www.nytimes.com/2010/03/02/business/02toyotabox.html

No comments:

Post a Comment